Phone Skills
Your playbook for answering the phone with confidence and consistently turning calls into new patients
The Core Skill Behind Leadership, Sales & Patient Trust
A review of more than 10,000 recorded dental office calls revealed a brutal reality: the average new-patient conversion rate for dentists in the U.S. is only 23% and in Europe it is only 29%.
In other words, out of 100 people who call a practice as potential new patients, at least 77 never end up on the schedule.
Most practices are investing real money into marketing, ads, and promotions to make the phone ring—then losing the majority of that opportunity at the front desk. That’s not a marketing problem. That’s a phone skills problem.
The good news: this is fixable. Well-trained receptionists regularly achieve 80–95% conversion on qualified new-patient calls. The gap between 23% and 80–95% is lost production, lost revenue, and lost relationships. This course shows you how to close that gap.
In this course we walk you through the exact blueprint of a winning phone call—how to answer, what to say, how to respond to common questions, how to handle different types of calls, and how to confidently guide callers into scheduling an appointment.
Course Objectives
Understand how to quickly build connection and trust with a caller and clearly demonstrate that you genuinely care.
Learn how to represent yourself and the practice in a warm, professional manner that reflects high-quality service to patients and the community.
Gain practical tools and language to convert a higher percentage of new-patient phone calls into scheduled appointments.
Phone Skills
Your playbook for answering the phone with confidence and consistently turning calls into new patients
The Core Skill Behind Leadership, Sales & Patient Trust
A review of more than 10,000 recorded dental office calls revealed a brutal reality: the average new-patient conversion rate for dentists in the U.S. is only 23% and in Europe it is only 29%.
In other words, out of 100 people who call a practice as potential new patients, at least 77 never end up on the schedule.
Most practices are investing real money into marketing, ads, and promotions to make the phone ring—then losing the majority of that opportunity at the front desk. That’s not a marketing problem. That’s a phone skills problem.
The good news: this is fixable. Well-trained receptionists regularly achieve 80–95% conversion on qualified new-patient calls. The gap between 23% and 80–95% is lost production, lost revenue, and lost relationships. This course shows you how to close that gap.
In this course we walk you through the exact blueprint of a winning phone call—how to answer, what to say, how to respond to common questions, how to handle different types of calls, and how to confidently guide callers into scheduling an appointment.
Course Objectives
Understand how to quickly build connection and trust with a caller and clearly demonstrate that you genuinely care.
Learn how to represent yourself and the practice in a warm, professional manner that reflects high-quality service to patients and the community.
Gain practical tools and language to convert a higher percentage of new-patient phone calls into scheduled appointments.
Want To Build a Winning Team &
Grow Your Practice?
At SuccessfulDentist.com we believe success is the result of hard work, education, and persistence. Any financial numbers referenced here, or on any of our sites, are illustrative concepts only and should not be considered average earnings, exact earnings, or promise for actual or future performance. Information provided is educational and not legal, financial, medical, or other professional advice. By using this website or any related materials you agree to take full responsibility for your own results, or lack thereof. Our team is here to support you, but you should always do your own due diligence before making any investment or taking any risk. Success is your duty and responsibility.
SuccessfulDentist.com is intended solely for education, consulting, and marketing purposes for dental practices. We are not affiliated with any dental clinic or licensed dental provider and do not provide dental treatment or patient care services.
© 2026 SuccessfulDentist - All Rights Reserved
Want To Build a Winning Team
& Grow Your Practice?
At SuccessfulDentist.com we believe success is the result of hard work, education, and persistence. Any financial numbers referenced here, or on any of our sites, are illustrative concepts only and should not be considered average earnings, exact earnings, or promise for actual or future performance. Information provided is educational and not legal, financial, medical, or other professional advice. By using this website or any related materials you agree to take full responsibility for your own results, or lack thereof. Our team is here to support you, but you should always do your own due diligence before making any investment or taking any risk. Success is your duty and responsibility.
SuccessfulDentist.com is intended solely for education, consulting, and marketing purposes for dental practices. We are not affiliated with any dental clinic or licensed dental provider and do not provide dental treatment or patient care services.
© 2026 SuccessfulDentist.com - All Rights Reserved